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Frequently Asked Questions

  • ISA stands for Individual Savings Account. The main difference between an ISA and any other savings account is that it offers tax-free interest payments, so you could get more for your money. There is a limit to how much money you can put into an ISA in each tax year, which is called the ‘ISA allowance’.

    To be eligible to subscribe to an ISA an investor must be an individual, aged 16 or over (if subscribing to a cash ISA), or 18 or over (if subscribing to a stocks and shares, innovative finance ISA, or a Lifetime ISA).

  • You can open an account by finding the one you are interested in on our website and clicking ‘open an account’. This will give you the option to apply online.

    You need to be aged 18 or over and a resident in the United Kingdom to open a savings account with us. You can open a joint account with one other person.

  • If you applied for your account online you can log in to your online account. You will need your user ID, password and your memorable word.

    If you opened your account online you can operate your account online or telephone. If you opened your account by post you can operate it by post and by telephone.

  • If you cannot remember your password you can choose a new one by clicking the ‘Forgotten password’ link on the online log in page. You will need to know your User ID, account number and memorable word.

    If this is not successful call 020 7862 6222 during business hours.

    Call us on 020 7862 6222 during business hours.

Contact HTB’s personal savings team on 020 7862 6222 or email us. We are open 9am to 5pm Monday to Friday, excluding bank holidays.

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