Personal Savings

For savings guidance, please take a look at our FAQs.

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Frequently Asked Questions

  • ISA stands for Individual Savings Account. The main difference between an ISA and any other savings account is that it offers tax-free interest payments, so you could get more for your money. There is a limit to how much money you can put into an ISA in each tax year, which is called the ‘ISA allowance’.

    To be eligible to subscribe to an ISA an investor must be an individual, aged 16 or over (if subscribing to a cash ISA), or 18 or over (if subscribing to a stocks and shares, innovative finance ISA, or a Lifetime ISA).

  • Our sort code is 23 62 47.

    No if you don’t fund your account within 14 days it will automatically close.

  • We will provide you with a statement of your account, in each month there are transactions on your account. We may provide this to you in an electronic format or in the form of a paper statement – the Key Features Document will specify which.

    Your User ID can be found on the email we sent you when you first opened your account.

  • If you cannot remember your password you can choose a new one by clicking the ‘Forgotten password’ link on the online log in page. You will need to know your User ID, account number and memorable word.

    If this is not successful call 020 7862 6222 during business hours.

    To help to prevent unauthorised access to your online account it is critical that you do not share your password or memorable word with anyone and we advise you not to write it down.

    If you know or suspect that someone knows your password and/or memorable word you should tell us immediately and we will suspend your online account to prevent unauthorised access. We may do this without giving you prior notice if we suspect someone knows your password or if we see any unusual activity on your account. If we do suspend your online account we will re-register you to allow you to continue to securely use your account.

For savings guidance contact HTB’s personal savings team on 020 7862 6222 or email us.

Why not take a look at our latest range of cash ISA accounts?
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