Complaints Procedure

At Hampshire Trust bank Group, which consists of Hampshire Trust Bank Limited, Wesleyan Bank Limited, SYSCAP Limited and SYSCAP Leasing Limited, we are committed to providing the highest standard of customer service to you and all out customers. Occasionally we may not live up to these standards and if this happens, we want to hear from you.


In the first instance you should raise your complaint with the department you are dissatisfied with. Contact details can be found here. If they are unable to resolve your complaint, our complaints procedure below explains what you should do next.