We are committed to treating all our customers fairly and in a manner that is consistent with the principles and ethos of the Treating Customers Fairly (TCF) initiative.
Our aims:
To be open and honest in all our dealings with customers in such a way that they fully understand what we are offering
To deliver to customers what we have promised and what they are expecting
To only provide customers products and services that are suitable to their needs
To fix things if they go wrong
To not take advantage of customers
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