Click here for more information about our response to COVID-19.
We are committed to treating all our customers fairly and in a manner that is consistent with the principles and ethos of the Treating Customers Fairly (TCF) initiative.
Our aims:
To be open and honest in all our dealings with customers in such a way that they fully understand what we are offering
To deliver to customers what we have promised and what they are expecting
To only provide customers products and services that are suitable to their needs
To fix things if they go wrong
To not take advantage of customers
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Over the festive period we are open 9am to 5pm Monday to Friday, except Christmas Eve and New Year’s Eve when we will close at 3pm. We are closed on bank holidays.