Our values
Unlike other banks that try to be everything to everyone, our focused approach allows us to support those often overlooked by mainstream banks. We call this ‘excellence through specialism’, and we believe it’s something special.
Our values led culture is guided by specialist customer focus, unwavering integrity, delivering excellence, and team HTB.
We want colleagues to feel empowered, respected, and included. These values shape our leadership development, support our Equality, Diversity & Inclusion agenda, and strengthen our commitment to social responsibility – building lasting relationships with customers, partners, and communities.
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People and culture
A great place to work
We’re recognised as one of the UK’s Best Workplaces in Financial Services by Great Place to Work.
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People and culture
Networks
A thriving culture is built on collaboration, inclusion and a shared purpose. Our employee-led networks help shape our culture and drive meaningful change across the business.
- Our Wellbeing Champions are advocates for mental, physical and emotional health of our people. They organise initiatives, invite expert speakers and create safe spaces for open conversations to support everyone’s wellbeing.
- Our Change Network is dedicated to making HTB better for everyone, organising events for IWD, Pride, Black History Month and more. Through forums and collaboration the Change Network empowers colleagues to influence the future of HTB.
- Our Culture Champions help shape our values and keep us honest to them, curating experiences that celebrate our values and bring us together.
People and culture
Learning and Development
HTB is a great place to grow and develop.
- We offer a regular programme of lunch and learn sessions which are delivered by our in-house subject matter experts.
- If your a people manager we also offer a programme designed to further enhance your management skills and introduce you to what people management looks like at HTB.
- You can gain a professional qualification or attend external training courses through our study support scheme.
- Additionally, at HTB we recognise that not all career paths are linear. Our internal job board helps you identify opportunities to apply for roles in other teams which has generated multiple success stories.
Equality, diversity and inclusion
Women in Finance
We need a better gender balance in financial services.
We’re proud signatories of the Women in Finance Charter and are committed to improving our gender diversity among our senior management.
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Equality, diversity and inclusion
Gender pay gap
We’re closing our Gender Pay Gap through inclusive hiring and stronger female representation in senior leadership with year-on-year progress at the heart of our strategy.
Learn more in our report
Equality, diversity and inclusion
International Women's day
International Women’s Day is more than just a date in the calendar, it’s an opportunity to celebrate achievements, spark conversations, and reaffirm our commitment to gender equity.
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Work-life balance
Wellbeing
Thriving people build thriving businesses.
Wellbeing is more than a benefit – it’s a shared responsibility. Our culture of positive wellbeing and resilience is shaped by Wellbeing Champions, a diverse, colleague-led network that works with HR and our executive team to influence supportive policies and drive meaningful change. In collaboration with our Change Network, they help foster a workplace rooted in inclusion, respect, and personal growth.
We support you to be excellent
Our Women in Finance Charter
We’re proud to be a signatory of HM Treasury’s Women in Finance Charter and are committed to improving our gender diversity among our senior management.
The Charter
The Women in Finance Charter led by HM Treasury aims to drive gender balance across all levels of financial services. With over 400 signatories representing 1.3 million employees, it fosters a fairer, more inclusive industry.
By signing the Charter, HTB commits to four key principles to promote gender diversity in senior leadership:
- Appoint a senior executive accountable for gender inclusion at HTB
- Set and publish target an internal target for women in senior roles
- We will report our progress annually
- We pledge to link our executive’s pa to delivery against these targets.
Our commitment
Our vision, linked to our values, is to build an equitable and inclusive workforce, supporting the UK economy and society. As a UK employer we see it as our mandate to support the development of the country and to ensure that we build a brighter future.
We believe in Team HTB. Together we are stronger which is why we’re committed to investing in engaging, retaining and supporting our employees.
Our commitment to our female senior management target is a result of the progress made as part of our Equality, Diversity and Inclusion (EDI) Agenda, and the Gender Pay Gap progress.
We signed up to the Charter on 30 September 2025, committed to a target of 31% of senior managers who are women. We look forward to reporting our progress against this target in September 2026.
Team HTB
Being part of our communities
Through our partner Neighbourly, we connect our employees with thousands of charities across the UK – bridging the gap between those who want to help and those who need it most.
Every employee receives a paid volunteering day every year to support a cause close to their heart. With access to over 45,000 charities, they can make a meaningful difference in their local communities.
Our clubs
We encourage and support a variety of clubs to bring our people together. Whether it’s discussing the latest read, going for a lunchtime run, tasting wines from around the world or singing in our local choir (and many more!), we help build specialist communities inside and out.