Treating Customers Fairly

We are committed to treating all our customers fairly and in a manner that is consistent with the principles and ethos of the Treating Customers Fairly (TCF) initiative.

  • To be open and honest in all our dealings with customers in such a way that they fully understand what we are offering.
  • To deliver to customers what we have promised and what they are expecting.
  • To only provide customers products and services that are suitable to their needs.
  • To fix things if they go wrong.
  • To not take advantage of customers.
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