HTB wins Feefo Platinum Trusted Service Award – again
Your reviews have helped us earn Feefo’s Platinum Trusted Service Award for 2026, our sixth consecutive year. Thank you for trusting us year after year – we couldn’t have done it without you.
Customer service excellence award
We’re proud to receive an award that champions customer service excellence, and that’s not all, we’ve been celebrating every year since 2020 – making 2026 our sixth consecutive year. This recognition reflects how much we care about our customers and the experience we deliver, even as the market continues to evolve.
The Platinum Trusted Service Award isn’t a one-off. It requires at least three consecutive years of exceptional customer feedback and a Feefo score of 4.5 or higher – and we’ve achieved this high standard once again.
The celebrations don’t end there. Following our recent wins at the MoneyNet Personal Finance Awards 2026, where we were named Best Business and SME Savings Provider of the Year for the second year in a row shows we really mean business.
The story behind our sixth Platinum award
It’s simple: when it comes to our customers, we genuinely care.
Thanks to the outstanding service, commitment and expertise of our Savings team, who consistently go above and beyond, we’ve earned thousands of five-star reviews from our customers.
One of our customers, David, said:
Customer first when it comes to savings. Really great level of service provided throughout the account opening process. Staff encountered clearly displaying a very caring approach and attitude.
Winning an award that’s 100% based on customer feedback means a great deal to us and reinforces the trust our customers have in us. When you save with us, you’re not just choosing competitive rates, you’re choosing real people who put you first.
Tony Wheble, CEO at Feefo, congratulated the team:
It is a privilege to celebrate companies like Hampshire Trust Bank that remain steadfast in their commitment to customer success. This award is a testament to their ability to turn genuine feedback into meaningful action. By consistently exceeding expectations, Hampshire Trust Bank isn’t just winning an award; they are building the long-term trust that defines the most successful brands of the future. We are proud to recognise their dedication to the people they serve.
Managing Director of Savings, Stuart Hulme said:
Being recognised by our customers for the sixth consecutive year means a great deal to us. We’re fully committed to great customer experiences, and in 2026 we’ll keep putting our customers first while offering competitive rates, UK-based support when you need it and meaningful new savings account launches.
Learn more about our range of top-rated accounts and discover why thousands of customers think we’re ‘excellent’.
We offer solutions for businesses, individuals and intermediaries.