Thank you for joining our customer panel. You’re part of a small group of customers who have been chosen to represent our customers and help steer our savings products and service.

Your insights and feedback are invaluable to us. Here’s everything you need to know about participating:

Getting started

Registration: You’ve expressed an interest and are now registered
Confirmation: You’ll receive a confirmation email with some guide information and FAQs.

Participation

Surveys: Participate in surveys sent to your email. Each survey will have a specific topic and duration
Focus groups: Join focus group discussions either online or in-person
Frequency of invitation: This will vary depending on the needs of the business.

Incentives

Rewards: Earn Amazon vouchers, cash incentives, or entries into prize draws.

No obligation

Voluntary participation: You’re not obligated to participate in every activity. Choose the ones that interest you
Opt-out: You can opt-out as a member at any time.

Support

Contact us: For any questions or assistance, email us at [email protected]

Frequently Asked Questions

General information about our customer panel
The frequency of invitations will vary depending on the needs of the business. You may receive invitations periodically.

You’ll have a direct voice in shaping and improving our savings products and services, helping us understand what we can do better and improve the quality of experience for everyone. Share your experiences directly with the decision-makers and help us learn. We appreciate your involvement and will always try to reward you for your time.

You can earn Amazon vouchers, cash incentives or entries into prize draws for participating in activities.

Yes. The type of reward and value will be shared along with the invite. This will help you to decide on whether you wish to participate.

No, participation is voluntary. You can choose the activities that interest you.

In some instances, HTB may be conducting a physical group activity that requires some travel. Travel costs will be covered by HTB in these instances. It is envisaged most activities will be conducted online.

You can opt-out at any time by contacting us at [email protected]

For any questions or assistance, email us at [email protected]

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