Striking platinum with our Trusted Service Award 2025

Half a decade of customer service excellence.

Hampshire Trust Bank (HTB) has been awarded the Feefo Platinum Trusted Service Award for 2025. An award that champions customer service excellence, we’re proud to say we’ve been honoured every year since 2020 – and now 2025.

You’d be mistaken for thinking this is just another shiny new industry award for us (although we’re getting used to those). The Feefo Platinum Trusted Service Awards are 100% based on customer feedback, so we see it as a reflection of the trust and loyalty our customers have in us.

Through the feedback and over one thousand 5-star reviews, our customers are helping us to be more reliable, easy and trusted every day. For that, we are immensely grateful.

This good news follows our recent Moneyfacts 5 Star easy-to-open award on our range of savings accounts. And being Moneynet’s Business and SME Savings Provider of the Year 2025 shows we really mean business.

 

Mining for platinum

Just like the labour-intensive process of extracting platinum, achieving Platinum Feefo status isn’t just luck.

From the moment you reach out to us, whether it’s a new account application or phone call, we’re here to make your experience as seamless and stress-free as possible.

And our team work tirelessly to ensure that every interaction is as good as the last.

  

How did we do it? 

Well, it’s no secret. When it comes to our customers, we care.

We have a responsibility to listen to customers, removing pain points to make things better and easier for everyone.

Thanks to the tremendous efforts of our savings team and a lot of attentive listening to our wonderful customers, we proudly boast over a thousand 5-star reviews, for example:

Fuss-free, just what you need when opening an account…

Any contact I have had with HTB has been excellent…

Very informative, assuring, honest, simple, straight to the point and without aggravation.

This constant dedication has resulted in us achieving a Feefo service rating of 4.6 (Excellent) over the course of 2024, and we couldn’t be more chuffed.

 

Managing Director, Stuart Hulme said:

We put our customers at the heart of everything we do, so it means a great deal to be recognised by our customers five years in a row. Looking ahead to 2025, we remain committed to maintaining these high standards and continuing to put our customers first.

  

Tony Wheble, CEO at Feefo, congratulated the winners:

During these economically challenging times, it’s inspiring to see companies like HTB consistently going above and beyond for their customers. The Trusted Service Awards recognise businesses that don’t just meet expectations – they exceed them. These awards celebrate companies that gather genuine feedback and use it to deliver exceptional customer experiences. The dedication shown by this year’s winners sets a benchmark for customer service excellence.

 

Learn more about our range of top-rated fixed rate, notice and easy access accounts and join thousands of satisfied HTB savers.