Savings
Our savings team are here to help
Most customers manage their savings account online and get what they need from our help pages (for business savings see our help pages here).
Still need to get in touch?
Secure messages are our top priority – send us a message when logged in.
You can also call us on 020 7862 6222 (or 020 7862 6220 for business savers) Monday to Friday, 9am to 5pm (excluding bank holidays) – please have your security information handy.
If you’d prefer to email us, it can take a few days (or longer) to resolve your query – we recommend secure message for a quicker resolution.
Our focus is on your requirements
Specialist Mortgages
Intermediaries should contact their regional BDM or use the details below. Our office lines remain closed until 10am on the first Wednesday of each month for staff training.Development Finance
Contact your regional manager, or alternatively use the details below to get in touch.Asset Finance
For existing agreements, use the details below to get in touch.Locations
| Making a complaint | Fraud and financial crime inquiries |
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At HTB we are committed to providing the highest standard of customer service for our customers. Occasionally we may not live up to these standards and if this happens we want to hear from you.
In the first instance you should raise your complaint with the department you are dissatisfied with. If they are unable to resolve your complaint, our complaints procedure explains what you should do next. |
Fraudsters are getting better at impersonating people, the police and a variety of organisations. At Hampshire Trust Bank, your security is our priority.
If you believe you’ve been a victim of a scam, or you have other financial crime queries, please reach out to our dedicated Financial Crime team via [email protected]. |
| Need additional support | |
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If you require additional support in managing or servicing your product or communicating with us and would like to talk to us about ways in which we can help please email us at [email protected].
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Alternatively, if you would like to speak to an operator please call the contact number associated with the type of product you currently hold with us or would like to open. |
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