We hope everything is as clear as possible, but sometimes it just isn’t. We’ve listed some of our most commonly asked questions with answers.

AER means Annual Equivalent Rate, which illustrates what the interest would be if it was compounded annually. We quote the AER on all of our accounts so that you can compare our products with other banks.

Gross is the interest rate without the deduction of income tax. This is the interest paid on your account.

Variable means that the rate could change across the time that your money is in your account, with given notice.

Notice is the designated number of days that you are requested to give notice before you can access the money in your account.

Fixed rate means the rate won’t change during the term.

When you save with us. you have the added peace of mind that comes from knowing your money is protected up to a total of £85,000 by the Financial Services Compensation Scheme (FSCS), the UK’s deposit guarantee scheme.

Any deposits you hold above the FSCS compensation limit are unlikely to be covered, unless under specific circumstances, as determined by the FSCS.

We’ll get in touch a few weeks before your fixed term comes to an end (the ‘account maturity’) to let you know your options and ask for your instructions.

You can give us – and amend – your maturity instructions through our online savings portal up to 2 working days before your account matures.

When your fixed term comes to an end, you’ll be able to:

• See all of our available accounts – including any available loyalty accounts – by logging into our online savings portal
• Reinvest into any of these new account with us
• Pay your balance back to your nominated account.

To let us know what you’d like to do at maturity, or change your previous instructions, simply:

• Log in to our online savings portal (here)
• Find the maturing account and click View account
• Click the Set maturity instructions button.

From there, you can:

• Reinvest some or all of the balance into one of our available accounts, by choosing the account and adding the amount to add.
• Return some or all of the balance by selecting your nominated account under Transfer funds to my selected account and enter the amount to return.
• You can do one or both of the these and click Submit to save your preferences.

Interest will be paid to either your nominated account or reinvested account, based on the advice you selected when you open the account. Your balance will be adjusted accordingly.

If you need some support while doing this, send us a secure message while you’re logged in, or get in touch.

And, if we don’t hear from you, we’ll move your balance into our maturity easy access account to keep it protected while you decide what to do with it.

View our historical rates.

Read our full terms and conditions here.