What to do when someone dies

If you are managing the estate of someone who was a customer of ours please know that we are here to help. The first step you will need to take is to register the death through the registry office. Once the death is registered please then reach out to notify us at your earliest convenience. Our staff will talk you through our process and give you the time and support needed to make the appropriate arrangements. Please note that we cannot provide account sensitive information before the death has been registered and we have received a copy of the death certificate.

Please contact us using the contact numbers below to speak to one of our agents who can support you with the Hampshire Trust Bank account:

  • Asset Finance – 020 7862 6262
  • Specialist Mortgages – 020 7862 6244
  • Development Finance – 020 7862 6278
  • Savings – 020 7862 6222

Alternatively, you can email us at [email protected]


Available services Organisations which can provide advice and support

Should you require any additional guidance or support with regards to the bereavement, the following useful links are available on the internet to help you through this difficult time:


UK Government
for both registering the death and applying for probate
Register a death – GOV.UK (www.gov.uk)
Applying for probate: What is probate – GOV.UK (www.gov.uk)


National Association of Funeral Directors
for support and guidance for bereaved people


Free and impartial financial advice
0800 138 777


Citizens Advice
Advice and support with work, debt and money, family, housing, law, immigration, benefits and health
0800 114 8848 (England)
0800 702 2020 (Wales)
The Citizens Advice website has an online chat service for both debt advice and other queries


The Samaritans
For support if you are having a difficult time, struggling with your mental health or having suicidal thoughts
116 123
[email protected]
The Samaritans website has an online chat function