Treating Customers Fairly

We are committed to treating all our customers fairly and in a manner that is consistent with the principles and ethos of the Treating Customers Fairly (TCF) initiative.

  • To be open and honest in all our dealings with customers in such a way that they fully understand what we are offering.
  • To deliver to customers what we have promised and what they are expecting.
  • To only provide customers products and services that are suitable to their needs.
  • To fix things if they go wrong.
  • To not take advantage of customers.


HTB is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.

We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.


Modern Slavery Policy

The board of Hampshire Trust Bank (“HTB”) fully support the objectives of the Modern Slavery Act 2015 (“MSE”) and is intent on meeting the requirement of the MSE in relation to where HTB might encounter modern day slavery.

HTB continue to monitor the situation surrounding COVID-19 and would like to reassure customers that we are operating normal business hours, 9am to 5pm Monday to Friday with no interruptions to our service. Please get in touch here, or via your usual method should you have any concerns.