Hampshire Trust considers the following non-exhaustive examples as triggers of customer vulnerability in its operations and will look to provide appropriate support in all scenarios.
|Physical Disability||Caring Responsibilities||Low or Erratic Income||Low Knowledge of Confidence in Managing Financial Matters|
|Severe or Long Term Illness||Bereavement||Over Indebtedness||Poor Literacy or Numeracy Skills|
|Hearing or Visual Impairment||Income Shock||Low Savings||Low English Language Skills|
|Poor Mental Health||Relationship Breakdown||Low Emotional Resilience||Poor or Non Existent Digital Skills|
|Low Mental Capacity or Cognitive Impairment||Having non standard requirements such as ex offenders, care leavers, refugees||Lack of Support Structure||Learning Impairments|
We believe the best way to identify a potential vulnerability is to gather an understanding of your circumstances, so in the instance that a vulnerability may occur, there is nothing to worry about, we will always look to:
Should you need to contact us about a potential vulnerability or any concerns, please contact us using the correct telephone number below to speak to someone who can support you:
Should you require any additional guidance or support with regards to a vulnerability or additional services available to you such as braille and/or large print, please contact HTB directly.
Alternatively if you would like any additional support from a number of services available on the internet, please use the following links to help you through this difficult time:
|External Service||Telephone Number||Website|
|The Office of Public Guardian (OPG)||0300 456 0300||https://www.gov.uk/government/organisations/office-of-the-public-guardian|
|The Money Advice Service||0800 138 777||https://www.moneyadviceservice.org.uk/en|
|Citizens Advice||0800 144 8848 (England) / 0800 702 2020 (Wales)||https://www.citizensadvice.org.uk/|
|The Samaritans||116 123||https://www.samaritans.org/|