At HTB we want to provide help in a way which best suits you. There are a range of things we can do to make things easier depending on your individual needs, including but not limited to:

• Providing a range of ways to contact us and noting your preferred method of contact
• Talking to someone in the team you trust
• Offering support with our online application system and using our website
• Facilitating an authorised third party to be added to the account to assist you with interactions with us
• Registering Power of Attorneys to your account
• Spending additional time with you to more deeply explain product terms or options
• Providing support options if you are struggling to make payments
• Signposting you to other organisations which can provide expert support

If you would like to discuss support options please contact us on the below phone numbers all of which are available Monday-Friday, 9-5.

• Asset Finance – 020 7862 6262
• Specialist Mortgages – 020 7862 6244
• Development Finance – 020 7862 6278
• Savings – 020 7862 6222

Alternatively you can email us at [email protected]

 

Organisations which can provide advice and support

Alternatively if you would like any additional support from a number of services available on the internet, please use the following links to help you through this difficult time

• The Office of the Public Guardian
  Information on and obtaining a Power of Attorney
  0300 456 0300
  [email protected]

 

• Citizens Advice
  Advice and support with work, debt and money, family, housing, law, immigration, benefits and health
  0800 114 8848 (England)
  0800 702 2020 (Wales)
  The Citizens Advice website has an online chat service for both debt advice and other queries

 

• The Samaritans
  For support if you are having a difficult time, struggling with your mental health or having suicidal thoughts
  116 123
  [email protected]
  The Samaritans website has an online chat function

 

• Shelter
  Information and advice on housing and homelessness
  0808 800 444
  Shelter’s website has an online chat service

 

• Financial Ombudsmen Service
  For complaints escalation
  0800 0324567
  [email protected]