Lending Manager, Specialist Mortgages

Role: Specialist Mortgages
Location: London
Posted: 18/02/2020 | Closing: 31/03/2020
Position: Full-time
Salary: Competitive

The primary purpose of this role is a product expert, the job holder will establish and maintain Broker relationships ensuring the introduction of quality new mortgage applications in line with business targets and manage and progress a portfolio of loan applications through to completion.


Key Result Areas or Accountabilities

  • Generate quality mortgage loan applications through our network of brokers in line with business targets.
  • Work closely with the Business Development Managers, following up on appointments and new business leads.
  • Take inbound calls on new loan scenarios, assisting the broker with loan structuring and product selection.
  • Develop and maintain close and regular contact with brokers and clients ensuring communication of requirements to and from all parties are both clear and unambiguous.
  • Discuss and follow up on all issued DIPs with the broker/client to ensure full understanding of requirements and product terms
  • Update the company database and systems, maximising the systems capability and using it both as a task prompt and as an audit trail.
  • Assist the broker with any questions the borrower may have with the terms/pricing/structure of the loan.
  • Follow up and track initial loan enquiries.
  • Achieve the monthly individual and company completion targets.
  • Ensure the broker and client receive a ‘best in class’ service every time
  • Work closely with underwriting to ensure HTB originates and maintains a quality loan portfolio.
  • Discuss and process loans with borrowers direct if required
  • Provide excellent customer service


To find out more about this role, please download the full job description here.


Please read our Fair Processing Notice here.

HTB would like to reassure customers that we are operating normal business hours, 9am to 5pm Monday to Friday with no interruptions to our service. Click here for more information about our response to COVID-19. Please get in touch here, or via your usual method should you have any concerns.