We are committed to treating all our customers fairly and in a manner that is consistent with the principles and ethos of the Treating Customers Fairly (TCF) initiative.

Our aims:

  • To be open and honest in all our dealings with customers in such a way that they fully understand what we are offering
  • To deliver to customers what we have promised and what they are expecting
  • To only provide customers products and services that are suitable to their needs
  • To fix things if they go wrong
  • To not take advantage of customers

HTB would like to reassure customers that we are operating normal business hours, 9am to 5pm Monday to Friday with no interruptions to our service. Click here for more information about our response to COVID-19. Please get in touch here, or via your usual method should you have any concerns.