Managing accounts

We understand that any of these situations can make managing your finances difficult, or even impossible and can be stressful for everyone concerned. That is why our specialist teams are as flexible and sympathetic as possible when dealing with requests to open and manage accounts on a third party basis.

We can open and operate third party accounts under the legal arrangements set out below and will consider requests to open different accounts of this type.

To apply you will need to complete our third party account application form and send it to us by post. These accounts cannot be opened or managed online.

Power Of Attorney

Our accounts can be opened and managed under an Ordinary Power of Attorney (OPA) or under an Enduring Power of Attorney (EPA) that was in place before 1 October 2007, where the donor still has mental capacity.

Permanent powers of attorney are treated slightly differently depending on whether you are in England and Wales, Scotland or Northern Ireland.

For customers in England and Wales we will accept a Lasting Power of Attorney (LPA) or an Enduring Power of Attorney (EPA), provided that it was in place before 1 October 2007. Either of these will need to have been registered with the Office of the Public Guardian.

For customers in Scotland we will accept applications under a Continuing Power of Attorney (CPA) registered with the Office of the Public Guardian (Scotland).

For customers in Northern Ireland we will accept applications under an Enduring Power of Attorney registered with the High Court (Office of Care and Protection).

In all cases we will need to see either the original Power of Attorney document or a certified copy. The document must be certified on the front page with each subsequent page initialed by the certifier. We will also need to carry out identity checks on both the donor and the attorney.

Ordinary Power of Attorney
Lasting Power of Attorney
Enduring Power of Attorney
Continuing Power of Attorney
Enduring Power of Attorney (Northern Ireland)

Court Of Protection Order

We will open accounts under a Court of Protection Order (CPO). To do this we will need to see the original sealed and embossed court order appointing the Deputy, or a copy of the court order certified on the front page with each subsequent page initialled by the certifier.

Under a Court of Protection Order a deputy is appointed to make decisions on behalf of someone who lacks mental capacity to make decisions themselves. This might be because they have had a serious brain injury or illness, have dementia or have severe learning disabilities.

There are two types of deputy: one to make decisions about property and financial affairs and one to make decisions about personal welfare. A deputy can either or both of these roles.

For savings guidance contact HTB’s personal savings team on 020 7862 6222 or email us.

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