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Existing customers

Existing customers who have a query on their leasing or hire purchase agreement or who wish to apply for additional finance should initially contact their finance broker. If you have lost contact with your finance broker, please phone us on 020 7862 6262 or email us. When contacting us, please have details of your account number ready.

Contact Hampshire Trust Bank’s Asset Finance team on 020 7862 6262020 7862 6262 or email us.
9am to 5pm Monday to Friday, excluding Bank Holidays

Frequently Asked Questions

Answers to some of the more frequently asked questions are shown below:

I want to repay my existing agreement – what do I need to do?

Please call us at Hampshire Trust Bank on 020 7862 6262020 7862 6262 for a settlement quotation.

I want to sell the equipment financed by Hampshire Trust. Can I do this?

While you still have outstanding instalments to pay on your Hire Purchase agreement the equipment remains our property and you may not sell it without our prior agreement. For Leasing arrangements, you do not acquire the asset, but (with our prior permission) it can be sold to an independent third party or scrapped. However, we understand that your requirements can change. Please call us on 020 7862 6262020 7862 6262 so that we can help you.

I’m having difficulty making my payments, can you help me?

If you are unable to meet payments on your agreement, please contact us as soon as possible on 020 7862 6262020 7862 6262. We can discuss how best to resolve the issue for all parties involved.

I have paid VAT on the equipment purchased. How can I reclaim this?

You will receive a VAT invoice for all purchases. For Leases, an annual VAT invoice will be sent to you for the rental amount paid. For Hire Purchase, your copy of the document we send to you to confirm the arrangement is sufficient to reclaim your VAT.

I’ve changed my bank account and so the Direct Debit Instruction will need to be updated. What should I do?

Please contact us following contact with your bank to check the Direct Debit Instruction remains in place from your new bank account. Depending on timescales, you may need to send us a cheque to cover any payment due between closure of your old account and our being able to set up the new Direct Debit Instruction for your new bank account.

©2015 Hampshire Trust Bank Plc is authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority. Our FRN number is 204601. We are a company registered in England and Wales, registration number 01311315. Registered office: 55 Bishopsgate, London EC2N 3AS. Hampshire Trust Bank, HTB and Hampshire Trust Bank shutter icon are registered trademarks of Hampshire Trust Bank Plc.